Frequently Asked Questions
Everything you need to know about our handcrafted crystal treats.
What exactly are Silky Gem treats?
Silky Gems are handcrafted crystal candies inspired by traditional Kohakutou. They feature a thin, crunchy outer shell and a soft, jelly-like center, made from premium vegan ingredients.
Are your products vegan and gluten-free?
Yes, all our crystal treats are 100% vegan and gluten-free. We use agar-agar, a plant-based gelatin substitute derived from seaweed, to achieve our signature texture.
How should I store my Silky Gems?
To maintain their unique texture, store your gems in a cool, dry place away from direct sunlight. While they do not require refrigeration, keeping them in a low-humidity environment ensures the outer shell stays crunchy.
How long will it take to receive my order?
Since each gem is handcrafted and requires a specific drying time, orders typically ship within 3-5 business days. Once shipped, domestic delivery usually takes 2-4 business days.
Do you offer returns or exchanges?
As we sell perishable food items, we cannot accept returns or exchanges. However, if your order arrives damaged or there is an issue with your delivery, please contact our support team within 48 hours.
Do you ship internationally?
Yes, we ship our crystal treats to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.