Returns & Exchanges

Due to the perishable nature of our crystal candies, Silky Gem does not accept returns or exchanges for food items once they have been shipped. If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, carefully examine your Silky Gem treats for any signs of transit damage or missing items.

• 2.
  Document Issues

  Take clear, high-resolution photographs of the damaged product and the original shipping label to provide as evidence.

• 3.
  Contact Support

  Email our customer care department with your order number and the attached photos to request a replacement or credit.

• 4.
  Resolution Process

  Our team will review your claim within 3-5 business days and notify you of the approval status for a reshipment or refund.